AndOne Stats users may request the permanent deletion of their account and associated data at any time.
How to Request Account Deletion
You can submit your request send an email to privacity@andonestats.com from the email address associated with your account.
Your email must include:
- The account holder’s name.
- The email address used for the AndOne Stats account.
- The name of the club or organisation, where applicable.
- A clear statement requesting the permanent deletion of the account and its associated data.
Before processing your request, we may ask you to provide additional information to verify your identity and prevent another person from deleting your account without authorisation.
Data That Will Be Deleted
Once your request has been confirmed, the following data will be permanently deleted:
- Your user account and associated identification data.
- Your profile and contact details.
- Clubs, teams, seasons and competitions created through the account.
- Associated coach and player data.
- Games, statistics, assessments, reports, rankings, photographs and other stored sports-related information.
- Permissions, records and settings linked to the account.
- Support requests and any other associated data that does not need to be retained.
Deletion is permanent, and the data cannot be recovered afterwards.
Where an account belongs to a club or organisation, complete deletion must be requested by a person with sufficient authority to represent it. Deleting an individual user account linked to a club will not necessarily result in the deletion of sports data for which that organisation is the data controller.
Data That May Be Retained Temporarily
Although the account and its operational data will be deleted, certain invoicing, payment or transaction data may be retained in a restricted form for the periods required by tax and accounting legislation or to comply with possible legal obligations.
This data will not be used to provide the service or send commercial communications and will be deleted once the applicable statutory retention periods have expired.
Deletion Period
The request will be processed as soon as possible and, in any event, within the statutory period of one month from the date it is received or from the date the requester’s identity is verified.
Cancelling Subscriptions
Deleting your AndOne Stats account may not automatically cancel a subscription managed through Google Play or Stripe.
Before requesting account deletion, you must cancel any active subscription through the service used to purchase it. If you need assistance, please contact privacity@andonestats.com.
Data Controller
Data controller: Remedios Garrido López
Trade name: AndOne Stats
Email address: privacity@andonestats.com
Last updated: July 2026